IT Technical Support Engineer - Google Cloud Partner

Join Eikon Technology, Indonesia’s leading Google Cloud Partner, as an IT Technical Support Engineer and be part of a dynamic team driving cloud innovation. We’re seeking a motivated and technically skilled professional to provide exceptional support to our clients in Surabaya, helping them harness the power of Google Cloud.

In this role, you’ll work closely with our team to troubleshoot and resolve technical issues, ensuring our clients' systems run smoothly and efficiently. You’ll leverage your expertise in Google Cloud Platform (GCP) to deliver high-quality solutions, and you’ll have the opportunity to grow your skills and advance your career in the rapidly evolving field of cloud computing.

At Eikon Technology, you’ll find a collaborative and supportive environment where your contributions are valued. We offer competitive compensation, professional development opportunities, and the chance to work with cutting-edge technology in a vibrant city like Surabaya.

📋 Tanggung Jawab Pekerjaan

• Provide level 2 technical support for Google Cloud Platform (GCP) services, including Compute Engine, Cloud Storage, and BigQuery.
• Troubleshoot and resolve technical issues reported by clients, ensuring minimal downtime and maximum uptime.
• Collaborate with cross-functional teams to implement and optimize cloud solutions.
• Monitor system performance and proactively identify and address potential issues.
• Document technical processes, solutions, and best practices for future reference.
• Stay up-to-date with the latest developments in Google Cloud Platform and industry trends.
• Assist in the development and execution of technical training programs for clients.
• Participate in on-call rotations to ensure 24/7 coverage for critical issues.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT technical support, with a focus on cloud technologies.
• Certifications in Google Cloud Platform (GCP) or relevant cloud technologies are a plus.
• Strong knowledge of networking, virtualization, and operating systems.
• Proficiency in using monitoring and troubleshooting tools such as Stackdriver, Cloud Monitoring, and Cloud Logging.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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