Customer Service Executive - Key Accounts & Order Management

Join PPG Coatings, a global leader in paints, coatings, and specialty materials, as a Customer Service Executive in our dynamic Jakarta team. In this pivotal role, you will serve as the primary point of contact for key accounts, ensuring seamless order management and exceptional customer service. Located in the heart of Jakarta Selatan, you'll be part of a thriving team that drives our success in the region.

As a Customer Service Executive, your daily tasks will include handling customer inquiries, processing orders, and managing key accounts. You'll use industry-standard tools like Salesforce and SAP to streamline operations and ensure timely delivery. With a focus on building strong relationships, you'll be the go-to person for our most valued customers, helping them achieve their goals with our high-quality products.

📋 Tanggung Jawab Pekerjaan

• Manage key accounts, ensuring high levels of customer satisfaction and retention.
• Process and manage orders efficiently, using tools like Salesforce and SAP.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinate with internal teams to ensure timely delivery and quality of products.
• Monitor customer feedback and implement improvements to enhance service quality.
• Collaborate with sales and marketing teams to drive account growth and loyalty.
• Stay updated with industry trends and best practices in customer service and order management.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, account management, or a similar role.
• Proven track record of managing key accounts and delivering exceptional customer service.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in English, both written and spoken.
• Experience with CRM and ERP systems, such as Salesforce and SAP.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.

🛠️ Keahlian

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